FIND - FIX - SERVE FIRESIDE SERIES

Conversations with leaders about one hard problem they fixed - and how you can replicate it.

This series is:

  • Completely unfunded and non‑sponsored

  • Tech and vendor agnostic – no affiliate deals

  • Focused only on what works in actual operations

WHAT EACH EPISODE DELIVERS IN 40-MINS

1

Hard problem, fully dissected

3

Concrete steps you can act on

30

Days to move a real KPI using what you learned

0

Sponsors, vendors, affiliate deals

WHAT THIS SERIES IS FOR

Help your leadership team move one meaningful KPI in 30–90 days.

Using approaches that have already worked at other rganizations, each Find-Fix-Serve Fireside is built to locate the real constraint behind a familiar challenge, and surface the few actions that changed reality in terms of metrics, roles, meeting rhythms, workflows, etc.

Each episode leaves you with explicit actions you can take in your next leadership meeting, and focuses on one of these five areas:

Access | Capacity | Outcomes | Operations | Alignment

ON PRODUCTION QUALITY

I’m doing this to give you the highest‑leverage actions you can take in your organization. That means most of my time goes into prep and notes, not production.

Please excuse the polish and graphics.

The ideas won't let you down.

THE STANDARD

If an episode doesn't give you something you could plausibly implement, it doesn't go live.

HOW TO USE IT

Get the most out of every episode

If you're a BH/IDD leader, here's how to turn these 40 min conversation into real change at your organization.

Take the principles, adjust the mechanics

Start with the constraint

Pick episodes by what hurts most right now, not by the most interesting title.

  • Access: waitlists, churn at intake

  • Capacity: vacancy, overtime, burnout

  • Outcomes: results and follow-through

  • Operations: data, rev. cycle, workflows

  • Alignment: leaders to frontline priorities

Unsure where your main constraint is?

Click here for a free 10‑minute diagnostic.

(note: email required for full report)

Listen as a team

Use episodes as working sessions instead of solo inspiration.

  • Share the link with your core leadership group

  • Ask them to listen before a standing meeting

  • Have each person bring one insight and one question

Turn it into a sprint

Use the recap/checklist to turn ideas into a simple plan.

  • What metric are we moving in the next 30 days?

  • What are we changing in our meetings, roles, or workflows to move it?

  • How will we know it worked?

Want a plug‑and‑play format for this?
Click here for a free 30‑day sprint template.

(note: no email required)

Ignore the parts that don’t fit.
Different state rules, payer mixes, and org sizes mean you’ll never copy anything 1:1.

Take the principle, adjust the mechanics.

FIND-FIX-SERVE FIRESIDES

Watch Episodes

Learn from leaders doing the work every day.

ACCESS

DJ Prince · Chief Strategy Officer, Guardian Recovery

Released May 1, 2026

Practical Steps for Re‑Engaging Patients After Discharge to Improve Outcomes

How Guardian Recovery built a lean alumni system that focuses human outreach where it matters most and uses automation everywhere else.

You’ll take away:

  • How to set up compliant, accurate alumni contact data

  • A simple relapse‑risk scoring + outreach cadence you can start in a spreadsheet

  • Where automation (email/SMS/AI) is safe, and when you need a person on the phone

Outcome: More patients back in appropriate care, with higher lifetime value per patient, on purpose.

CAPACITY

G.N. Janes · Chief Executive Officer, Valley Community Services

Released June 9, 2026

Practical Steps for Using Leading Indicators to Stabilize Your Workforce

How Valley Community Services used data they already had, built data literacy, and leveraged leading indicators to spot workforce risk early and act on it.

You’ll take away how ti:

  • Start with data you already have to drive outcomes.

  • Identify 1–3 leading indicators and connect each to a concrete action that drives change.

  • Make data an actionable habit, and not a report that sits in a folder.

Outcome: Better data-driven conversations with supervisors, earlier intervention on burnout and instability, and more usable capacity from the staff you already have.