― FOR BEHAVIORAL HEALTH & IDD EXECUTIVES
Grow Your Provider Organization Without Burning Out Staff Or Putting Care at Risk.
Apply the Find–Fix–Serve framework I use with $20M+ BH/IDD organizations to solve long‑standing problems in 30‑day chunks.
Apply the Find–Fix–Serve framework I use with $20M+ BH/IDD organizations to solve long‑standing problems in 30‑day chunks.
10 minutes. 16 questions. Pinpoint your biggest constraint, and
get a custom 30‑day roadmap to start fixing it without adding headcount (email required to deliver results).
AS SEEN ON
If you’re dealing with any of this, you’re in the right place:
You’ve been living with the same care, staffing, or operations problems for years, despite good people trying to fix them.
Growth conversations keep running into the same fear: “If we push any harder, we’ll burn people out or risk quality of care.”
You’re feeling AI pressure from vendors and boards, but don’t have clear guardrails, groundwork, or workforce trust in place.
You’re not fully clear what “good” should look like for patients and staff 3–5 years from now, or how to work backwards to get there.
You have plenty of tools and dashboards, but they don't consistently and reliably change behavior and results.
FREE RESOURCES + THE BOOK
Where To Start:
FREE
Find Where To Focus First (Roadmap)
Best if: You have long-stuck problems or future concerns and aren't sure where to focus first for highest impact.
10 minutes, 16 questions across the care, staff, and operations
Clear picture of which area is holding you back the most
A custom 30‑day roadmap to start fixing it without adding headcount.
FREE
Learn From Other Leaders (Firesides)
Best if: You want to see how other BH/IDD leaders are solving similar problems.
Short conversations with leaders running real programs & services
What they actually did to fix access, staffing, outcomes, operations, or alignment
3–5 concrete steps you can borrow for your own organization
BOOK
Improve Care, Staff, & Operations (Book)
Best if: You want a complete, practical approach you can share with your teams and embed in your organization.
The Find-Fix-Serve method I use to reduce friction in care, staffing and operations
Written specifically for BH/IDD leaders, and readable under 2 hrs
Endorsed by former U.S. Secretary of Veterans Affairs Dr. David Shulkin
KEYNOTES | EXECUTIVE RETREATS | CONFERENCES | PODCASTS & ARTICLES
Speaking & Media
I only say yes to stages where I can tangibly help leaders provide better care, improve staff experience, and run smoother operations. That's the only way it's worth the time for leaders in our field who are grappling with these problems everyday.
If you want your audience to walk away with a clearer way to think about their organization, and practical steps they can use when they get back, reach out here.
Recent appearances include:
Opening Keynote at Behavioral Health AI Summit - AI Foundations
Open Minds Executive Leadership Retreat – Tech & Ops to Drive Staff Retention
Behavioral Health Business Perspectives – Inside Behavioral Health’s First Union Strike Over AI
TO ACCELERATE PROGRESS IN 30 DAYS - LIMITED TO 6 ORGANIZATIONS/YEAR
Hands-On Support
Everything you need to find the constraint holding you back and start resolving it with Find–Fix–Serve is here for free.
Sometimes though, you have an initiative that matters enough, and is complex enough, that you don’t want to wait 12–18 months for it to slowly move forward. That’s when it can make sense to work together with a focused 30-day sprint.
I work hands‑on with up to 6 organizations a year on problems that:
Have been stuck for months despite good people working on them
Are materially affecting care, staff, or operations
Simply cannot continue the way they are
If that’s the case, here’s what we do:
Find the real constraint
We stop chasing symptoms and isolate the core pattern that’s keeping this problem in place.
Fix a tangible slice in 30 days
We choose a small, high‑leverage piece, set a clear metric, and move it in 30 days so everyone can see the change.
Serve better going forward
I leave you with the capacity and rhythm you need so the organization doesn’t slide back into the same problem again.
Full disclaimer: These engagements are not easy. The time we spend together – you, your leaders, and your org – is hands‑on solving problems and building capacity. There will be little to no PowerPoint presentations. But you will walk away with visible progress on a real problem, and the capacity and resources your team needs to keep improving it without me.
If this is the level of partnership you’re looking for, click below to fill out a 3‑minute questionnaire to assess fit.
WHY I DO THIS WORK
About Me
Before joining the world of behavioral health, I was building analytics and decision‑making systems at a large university over a decade ago. I then got recruited into a 500‑person community behavioral health center to help the C‑suite use data to actually run the place.
There, I built their first analytics department, helped the CEO pick the top five priorities each quarter, and mentored leaders through the hard work of fixing access, billing, clinical workflows, EHR implementation, systems interoperability, clinical outcomes, staff recognition – and more. I was invited to join the Open Minds Advisory Board and to speak at their retreats.
Then I went to Amazon Web Services to help build and scale a new cybersecurity organization – designing operations, go‑to‑market for early AI/security services, and the frameworks for taking ideas → pilots → real adoption.
When I came back to behavioral health conferences years later, we were still talking about the same problems. The workforce was more burned out, the tech had leapt forward, and most orgs were still 10 years behind in how they ran.
That frustration, seeing leaders and staff stuck in the same patterns, is why I:
Wrote The Behavioral Health Fix – to put a short, practical guide in the hands of leaders
Came back full‑time to this field – to help exec teams build simple, disciplined ways of running growth and change
Share as much as I can for free – so even if we never work together, you can still use what I’m learning with other orgs through podcasts and LinkedIn
And I work hands‑on with a small number of organizations each year to solve hard, long‑stuck problems and build the capacity so they don’t come back.
My moonshot goal is to help our industry – and leaders in provider organizations – move past the status quo we’re stuck in. And my plan is to do that by helping as many leaders and organizations as I can.
Still Just Looking? That's Ok.
If you've read this far, but don't want to share any information yet, here's a not-very-personalized resource:
Find-Fix-Serve 30 Day Exec Sprint Guide
It will show you how to run one focused sprint with your leaders.
If you’d like monthly updates on the podcast and new free resources, you can add your email here.